Returns & Refunds

Return Policy
To complete your return, we require a receipt or proof of purchase. Please read carefully about our Return and Refund Policy before make the order:
Our return and refund policy last for 30 days. If 30 days have gone by since you receive the product(s), we can’t offer you a refund or exchange.
-All purchases (Steel Toe shoes 、Steel Toe Boots 、Composite Toe Shoes 、 Socks, hats, gloves, etc. ) can be returned within 30 days after you have received the last package of your order.

Return Request: (if applicable)

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

1.If the buyer needs to cancel an order after the items have been sent out and are in the logistics update phase, please email info@teenro.com Or phone +86 18205993834 within 12 hours, and we will contact the logistics company to cancel the goods shipped to the destination.

2.The order cannot be canceled if it has been in the logistics update stage for more than 48 hours,Or users who want to return after receiving the shoes,Size, or don't like it. please make a Returns and refunds request.If there is a problem with shoes, please take pictures and videos and reply to us.please email info@teenro.com Or Tel: +86 18205993834

3.Return address, we will send you by email

packaging
If your product is damaged please take photos and a video then send them to info@teenro.com Or Tel: +86 18205993834，After confirmation, is there any quality problem in our delivery. We will arrange a new shipment within 48 hrs.